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Shipping Policy
Order Processing Time:
All orders are processed within 1–2 business days (excluding weekends and holidays). Orders placed after 12 PM (noon) on weekdays will be processed the following business day.
Shipping Methods:
We offer the following shipping options:
Shipping Rates:
Shipping rates are calculated at checkout based on your location and the size/weight of your order. Rates may vary depending on your shipping method and destination.
Order Tracking:
Once your order has been shipped, you will receive an email with tracking information. You can use this number to track your order via the carrier’s website.
Lost or Damaged Packages:
If your package is lost or damaged during shipping, please contact us within 7 days of receiving your tracking number. We will work with the carrier to resolve the issue. If the package is confirmed lost or damaged, we will offer a replacement or refund, depending on the circumstances.
Address Accuracy:
Please ensure that your shipping address is correct at the time of purchase. We are not responsible for incorrect or undeliverable addresses, and we cannot reroute packages once they have been shipped.
Delayed Shipments:
While we strive to deliver packages in a timely manner, delays may occasionally occur due to weather, shipping carrier issues, or holidays. We appreciate your understanding and will notify you of any significant delays.
Contact Us:
If you have any questions or concerns regarding shipping, please feel free to reach out to our customer service team at info@rollingmuseums.com or [phone 2568014409. We’re happy to assist you!